Customer Testimonials
Took our 2006 in for repair. Two weeks later after our phone calls we were told it was fixed. Went up to get it next day, it wasn’t ready.( Right front headlight, air conditioner, oil change.)
After they did the Repairs, the air conditioning fan was too loud, the side mirrors no longer could be set, and the bumper under the headlight no longer seated correctly. We are weeks later and Acura service manager says they didn’t do anything with the bumper, therefore not their problem. All we know is that it wasn’t that way when we dropped ... Read More DealerRater - Jul 9, 2024
I've always heard that a dealership is no better than their service department. Anthony Doss in the service department is reason enough to do business with Acura of Jackson! Ask for him if you need to get your vehicle serviced. He's friendly, courteous, knowledgeable, and prompt with updates! The waiting area, has a TV room with a charging station, free snacks and beverages, last but not least, a children's play area.
Don’t spend $1000 for windshield protection because it protects nothing. But they won’t tell you that. When you need your windshield replaced, you find that its not covered. Only dings that can be repaired with $5 and a trip to Walmart. The GM offered a refund when I complained
Worst salesmen and businessmen you will ever deal with, I guarantee that. Stay away from this place at all costs.
Worst experience I've ever had buying anything! Rude, pushy, then when I bought the used 2017 truck with 40k miles on it, I come to realize the following:
1) AC is blowing hot air (took back 2-3 weeks later they refused to help, laughed me out of the building when I asked).
2) The car battery is dead after a week of owning it.
3) I go to get a leveling kit, and my guy informs me that he can't work on ... Read More DealerRater - Jul 29, 2022
Acura of Jackson treats me in a kind professional manner every time I show up for routine service. 😁 I bought my car from them and I have all its service done there.
I wish there was a ZERO because they don’t even deserve a ONE. Sales sucks! Services is even worse. And they don’t ever call you back about your car! they say a lot but never no action to back up what they say! The owner needs to know what is going on at this dealership!
Services was great. Very helpful getting us the best used SUV. Worked hard to get our payment what we needed it to be. Eric Stallworth
My Acura had an 8:00 am appoint ment for the airbag recall replacement. Was told i would have it back by 10:30 at the latest. At 3 pm i had gotten my car or heard from them, Called to find out what was going on and was told i was not in the system and they did not know where my car was or what was going on with it. Three people told me this. I went up there to find out it was in the shop the whole time and these service people couldn't find it. The one working on it ... Read More DealerRater - Nov 6, 2019
The absolute WORST 😭 dealership to make an online purchase from because the salesman have no knowledge of their inventory! In 72 hours the vehicle went from available and processing my paperwork to being SOLD yet still showing on the website. Which left me without a automobile! 2/23/19
After they refused to replace the fog light within 24 hours of purchasing the vehicle, I decided to chalk it up to bad service after the sale, bad customer service and just an all around bad dealership! I love my RDX, But vowed I would never do business with Acura of Jackson again. That is, until the trim on all four air vents began to chip away. So... I visit the service dept, which is empty, no maintenance, no service, nothing at all going on and now I know why! Arthur, with a personal of an onion, looked at the problem ... Read More DealerRater - Dec 23, 2018
I bought a New 2017 Acura RDX in July 2017. The buying experience was a complete nightmare that consisted of 3 different salesmen, 2 finance managers and 6 frustrating hours. I tried, politely, to leave several times but they kept insisting on making the sell. Finally, the deal was made and I was on my way! Literally, out the door with no instructions, no preview of the options, just a quick walk around and a please give us a five star rating on the survey that will be sent to your email, which they never sent and now I know why!
That night, we noticed ... Read More DealerRater - Dec 23, 2018
I had an issue with a used vehicle I bought from Acura Of Jackson in August 2017. The vehicle needed tires and all these months later (March 2018), Tim Schear made good on the deal. He had not known there was an issue, acted quickly and went well beyond what I expected to resolve the matter. They have my business.
We had a great experience at Acura of Jackson. Knowledgeable, friendly and caring staff. I will only recommend Acura of Jackson for your auto purchase.
I purchased a car recently and was dissatisfied with the way the sales of the car was handled and the service after the sale has been substandard of what I thought a dealership of this caliber should be. I want everyone to know that they have a clause on their bill of sales that says there's no cooling down. And this means you cannot return the car no matter how dissatisfied you may be with the car or the service that was rendered.after the sale. People in leadership say one thing and have done other things and have ... Read More DealerRater - Jun 27, 2017
It's been almost a year since I purchased my new TLX. Alan Moore and Johnathan McClendon made my buying experience a memorable one. Anytime I have questions, Johnathan always helps. And still to this day, he calls from time to time to see if I'm still enjoying the car. It's truly service beyond the sale, which is very rare.
I went to purschase a used car, I was greeted by a salesman upon arrival! From the moment I entered the doors, my salesman listened to all my needs. He did exactly what I asked and taught me a few things during the process. The entire team patiently worked with me until my deal was done. Everyone was beyond friendly, and helpful! Best car buying experience ever. They have earned a loyal customer.
I recommend that everyone should visit the Acura of Jackson dealership. I was immediately greeted at the door and offered help. I was very fortunate to meet Eric Stallworth. He was genuinely interested in what I wanted and what I had to say. He explained everything to me so plainly that a kid would understand it. My driving experience was so amazing and he made the environment very comfortable for me. He is truly the face of excellent award winning customer service. Tim Schear was also a huge help when it came to getting us the best rate possible. He ... Read More DealerRater - Mar 25, 2016
Just bought an Acura MDX today! After test driving several SUV models at other dealerships, I went to Acura of Jackson. Wow! I was so impressed with the MDX and also, the exceptional staff. Alonzo Campbell was my sales person and answered all my questions almost before I asked! He had so much knowledge about all vehicles (cargo size, mpg, etc.). Alan Moore, the general manager was also outstanding and gave us a very fair deal. I went to several dealerships for test drives, but this one has the friendliest, most genuine people out there and the MDX is awesome! ... Read More DealerRater - Feb 26, 2016
Eric Stallworth and the team at Acura made my car buying experience an all around wonderful experience. They were honest, trustworthy and informative. It was a no hassle experience. I will always go first to Eric whenever I'm in need of a car. I have bragged about my experience over and over again and would recommend him to all my friends and family. Thanks again Eric for all your help!
Since I'm new to the Acura brand, Arthur Brown has been most helpful in my understanding of the proper service for my car. He's always courteous and professional. He is a valuable asset to Acura of Jackson.
My wife and I purchased my daughter a certified vehicle and were very impressed with the quality of the vehicle as well as the professionalism of Mr. Stallworth. I personally have a 1999 Acura RL which is still in good shape, purchased from this same dealership. I can highly recommend this dealership. Thanks, Eric!
Best experience that I have every had at an auto dealership. Very friendly. Great price. Followed through on everything that they told me. Would buy from them again.
Great Service Department. Very nice and friendly. They are very organized and always give an approximate time frame. They always offer a car to drive which is very convenient!
After purchasing our first Acura 9 years ago and having virtually no problems with it, we were interested in trading it in for another one. We shopped at several different places and found the pre-owned vehicles at Acura to be extremely clean. The staff at the Acura dealership were very friendly and quite knowledgeable about their vehicles. Eric Stallworth and Matt Milner helped us "close the deal" quickly. Everyone we dealt with was professional and interested in meeting our needs. We had a very positive experience with Acura of Jackson and would highly recommend them to others.
My husband and I had been in the market for a new Acura MDX when we pulled into the Acura of Jackson lot. We were met and greeted by Alonzo Campbell as soon as we stepped out of our vehicle. We did not have to look for someone to help us as we had experienced at other dealerships. He actually saw us coimg and was right there. He was exceptional throughout the entire process. We left the dealership feeling like we had gained another son. The entire staff went above and beyond to make sure we left the dealership happy ... Read More DealerRater - Mar 24, 2015
We test drove a used vehicle during the week and Harry Burden was extremely informative, knowledgable and friendly. He followed up with us during the week and we went back to look at the car again. Both Harry Burden and Matt Milner worked with us to close the deal. They both stayed after hours to make certain all of our questions were answered and everything was set up on the car for my daughter! I would highly recommend Acura of Jackson for any used car needs you may have! MCollins
I needed my Acura looked at and Jody was very helpful and answered everything I needed to know. Because of service like this, I will always be a customer of Acura of Jackson.
Hassan Lindsey & Janell Byars were very professional in setting up financing and making sure vehicle was serviced & items needing repair/servicing were handled in a timely manner.
My experience was EXCELLENT, It couldn't have been more perfect, from the shuttle to the final pick-up of my vehicle The service department is the best!! Theo, Arthur and Shemeeka showed a high level of professionalism and superb customer service. Thank you!!
My husband works out of the country & is rarely available to tend to our vehicles. Arthur is knowledgable & gives my husband peace of mind knowing that my car is safe for me and our twins. He was even available to help us when our car needed servicing and we were out of state. The dealership we were visiting tried to get us to purchase unnecessary service and Arthur reminded us that Jackson already completed what the other dealership was pushing us to purchase. Arthur takes good care of us. I like that he remembers us, greets us when ... Read More DealerRater - Jul 6, 2014
Ms.Patrick always shows professionalism & greets each customer with a smile.She is very informative & makes getting a loaner vehicle a breeze. I've always received a call after service from Ms.Patrick to make sure everything was handled correctly. She is a great example of excellent customer service.
Ms. Patrick was very friendly and made sure all of my needs regarding my service was taken care of. She is a very great person to have on staff.
My experience with Acura of Jackson and the outstanding staff is always a pleasure. Upon arriving for service Shameeka always greets me with a smile. Typically, I have my car serviced prior to heading to work; Shemeeka always has requested vehicle accommodations readily available to assure the dropping off of my vehicle is expedited quickly. The staff is very friendly and strive hard to make sure each visit meets the satisfaction of the customer. When Shemeeka does her follow-up courtesy calls, she’s professional, and thanks me for my business. Thank you Acura of Jackson for hiring such friendly staff, ... Read More DealerRater - Jun 30, 2014
I have NEVER had a bad experience since I owned my Acura. The staff is extremely friendly and knowledgeable, especially Shemeeka. She does an excellent job to make sure that you are accommodated while at the dealership. With such great service, I will find it hard to buy another brand.
All I can say is AMAZING!!! Ms. Patrick has been so friendly, professional and her spirit is just AWESOME!! I feel like family when I'm there. My service advisor Mr. Brown is exactly the same way! NorthPark Acura dealership should be so proud to have these two amazing people on their staff!!
Where do i start? I've been driving Acuras for over 15 years and have been to A Lot of service departments. Acura of Jackson is far and away the best service department I've ever done business with. When I pull in, I'm greeted by name. I know they deal with many people in a given day, so for them to remember me personally means a lot. When i come in they have a rental ready for me, makes it so easy to get in & out. When I'm away they will call and let me know what ... Read More DealerRater - Jun 27, 2014
These 2 employees are amazing! They are always happy to see me and help with anything. Janelle is always happy to help, and always treats me with the utmost respect. It is such a joy to come for my service appointments because I know that those 2 will take care of me. They have an extensive knowledge of your products, and never hesitate to help with even the smallest things. With Janelle's knowledge and wonderful customer service skills, I am actually surprised that she has not been promoted to Service Advisor yet. It would be a smart move!! I brag on ... Read More DealerRater - Jun 27, 2014
Every time I come here for my service, the staff is super friendly and informative. Ms. Patrick is a great service representative and I would recommend the dealership to others due to the experiences I've had with her and Mr. Brown.
This has been the most delightful and pleasant experience. My husband is Mr. GC Cameron former lead singer of two of the most nationally known R & B Groups (The Legendary Spinners and The Temptations).
We were treated and greeted by the entire staff with great respect. Danny Eggleton worked out a great deal along with the fiance company that best fitted our needs and he looked out for our best interest.
We are extremely happy with our purchase and will continue to do business with your dealership. I have a handful of business cards that I and my husband ... Read More DealerRater - Jul 9, 2013
This is the third car that I have purchased from Acura of Jackson. Greg and Tim have sold me all three and they are both wondeful to work with. I would definitley recommend Greg and Acura of Jackson to a friend. From the purchase to the service, they are all great. I will be back when it is time for my next purchase!
We are very pleased with our purchase of our new RDX and especially enjoyed working with Greg Nelson. We are careful shoppers and he was patient with each visit (we took a few weeks to decide). He was extremely knowledgeable about the vehicles and exhibited a real enthusiasm for Acura vehicles as well as the service department. He gave us personal attention and our purchase was finalized with ease. We also want to thank Alan Moore who visited with us along the way. Our overall experience was pleasant and professional, and we feel we have friends at Acura of Jackson. ... Read More DealerRater - May 24, 2013
This is my second buying experience with Greg. I originally came after being frustrated by the customer service at another dealership in Jackson. A friend recommended Acura of Jackson and Greg in particular. I have not regretted my decision to stay with Greg and Acura of Jackson!
Great bunch of men to work with. Tim Shear was very helpful as well as Alan and Greg. Thanks and will visit again. This is the third new car bought from from the group
As a new owner of an Acura, I would like to thank Greg Nelson and the rest of the team that worked with me so deligently to make my experience in purchasing a new car a smooth transition. I appreciate your patience, friendless, and most of all your willingness to help me see that this was the right choice for me. If Greg Nelson had not come outside when he saw us, I would have gone somewhere else. Once again, that you Greg!!! Ruth A. Mayfield
Greg Nelson worked with me, to put me in a car I like, and I could afford. Hé is awesome. Thé staff at Acura worked together to make me feel welcomed.
Acura of Jackson has by far the best service team in the state!! I have now owned (3) Acuras and its all because of the Service that I receive over and over from Team-Jackson. I also have the advantage of being affiliated with Mercedes Benz and the "quality" of service "after the sale" in absolutely UNMEASURED by Acura vs Mercedes!! My main driving force is Rick Lenzi!! Rick is the very BEST--his undying consideration to his customers is again--UNMEASURED!! I can enjoy my Acura with ease because I know I have the support of Rick in service!!
... Read More DealerRater - Feb 14, 2013
My husband and I had an excellent experience buying from Acura of Jackson. The salesmen and managers were courteous, knowledgeable,and extremely helpful. They went out of their way to find something that fits our budget and got us the best deal possible.
I live 2.5 hours from Jackson. In late summer of 2011 I brought my 2007 RDX to Acura of Jackson because my A/C would stop working intermittently (3 times a week at-least). They replaced the A/C relay switch, hoping to fix the problem. It did not. In summer of 2012 I brought the car back to them. They could not diagnose the problem because the A/C would not stop working for them (They kept the car for 1 day). In July 2012 I brought it back to them because It quit working while I was in Jackson (100 degree weather). They kept the car for ... Read More DealerRater - Feb 1, 2013
We drove 8 vehicles when looking for a new vehicle. The salesmen here were by far the most knowledgeable about their product and treated us with respect. They were down to earth and easy to talk with. If they didn't know the answer to our question, which was rare, they made it a point to find out. They were also not pushy and gave us time to think it through. Even after we bought the car and signed the paperwork, Johnny was still telling us great features about the car! A breath of fresh air compared to the others!
The Acura team at North Jackson Acura was hands down the friendliest and most professional out of all the dealerships I visited, and I visited quite a few of them during my car shopping effort. Chris was very knowledgable of the ins and outs of all the Acura models. He really sold my wife on the safety features (and let's be honest, my wife makes all the important decisions). Tim worked hard to get us a deal we could manage and made the experience a pleasurable one. Alan was very friendly and hospitable, even staying late on Saturday so ... Read More DealerRater - Apr 3, 2012